Customers that would like to return any unopened, unused product must do so within 30 days of purchase. To initiate a return, customers should contact Customer Support directly to receive a pre-paid mailing label. Customer Support can be reached here. Once the product is received at our warehouse, a refund will be issued to the customer.
For Damaged or Defective Products:
Customers should contact EcoPureHome Customer Support directly for issues with products that arrived damaged or defective. Customer Support can be reached here.For Warranty Products:
Customers that need service on a product under warranty should contact EcoPureHome Customer Support directly for repair or replacement of any defective product. Customer Support can be reached here. Additional warranty information can be found in the operation and installation manual here.